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Dynamics 365

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Dynamics 365 is a combination of intelligent business applications across Microsoft CRM and ERP.

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the next step in Microsoft’s investment in its cloud business software.

Microsoft Dynamics 365 brings together Microsoft’s well-established best of the breed Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Business Intelligence (BI) solutions into a single product offering, all online.

Dynamics 365 Modules

  • Sales: This is the core functionality of Dynamics CRM, with all of the lead management and sales process functionality you need as a sales person.
  • Marketing: Unify Sales and marketing to enhance customer experiences.
  • Retail: A new intelligent cloud service to provide retailers with an Integrated end-to-end view of their operations with centralized management and clear visibility across stores, employees, customers, inventory and financials.
  • Field Service: Keep the customer at the center of your business by giving smart onsite care.
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  • Project Service: Project Service is an end-to-end solution that provides project-based organizations a single system of engagement for sales, resourcing, delivering and billing.
  • Customer Service: Customer service is a component of Microsoft Dynamics CRM Online. Provides seamless end-to-end service anytime.
  • Operations: Previously Known as Microsoft Dynamics AX. Increase the speed of doing business, drive business performance, and work smarter with connected operations.
  • Finance: The Financial module is based on Microsoft Dynamics NAV. Makes ordering, selling, invoicing and reporting easier and faster with a business management solution.